How do you make payment?
iBanking/ ATM Transfer (OCBC A/C Number : 601096753001)
Cash on Delivery
How long do I have to wait for my pet’s order?
Orders will be processed within 12 hours from the time you placed in your order and we will deliver within 2-3 working days. If you have a preferred delivery time, do give us a call and we will try our best to adhere to it. For order confirmation, do call/SMS/WhatsApp at 9871 7593
What should I do if my order is out of stock?
If any item that you placed are ‘out of stock’, we will drop you a call or email and recommend the next best product suitable for your pet.
What if the product I want is not listed on your website?
Do drop us a call/WhatsApp at 9871 7593, or drop us an email at firstname.lastname@example.org to let us know which product you would like to have, and we will do our best to carry that product.
How do I know if my order is confirmed?
You will receive an auto-response upon ordering, showing that your order has been captured! We will then send a confirmation invoice within 12 hours to you, thus confirming your order.
What if I need to cancel my order?
All cancellations are to be made 6 hours after you placed the order. Thereafter, no cancellation will be allowed and customer need to borne the full charges of what he/she ordered
Can we exchange goods?
We will exchange due to manufacturers’ defect only. The item(s) must be return within 7 days of purchase in its original packaging and condition (unused and unsoilded). We will require the original tax invoices as proof of purchase from www.petronize.com.sg. We encourage you to help us check for defects before accepting our delivery.
Can I do self-collection?
Yes, of course. Please do let us know in advance (during the ordering process) if you want to do self-collection.
Do you have any delivery charges for your delivery services?
For orders below S$80, we charge a nominal S$15 delivery charges.
1) All FOOD items are subject to custom clearance and PETRONIZE will not be responsible, should your order being confiscated or retained during custom clearance.
Is there GST charges on top of your discounted prices?
We absorb GST.
Do you sell pets?
No, we are strictly against selling of pets.
We do sell a wide range of pet foods and needs (for dogs, cats, hamsters, guinea pigs, chinchillas, rabbits, turtles and hermit crabs).
Rodent cages, dog cages, pet accessories (like collars, leashes, pet trays, toys & many more).
Cat litters and pet treats amongst many other products you will find at our website.