How do you make payment?

iBanking/ ATM Transfer (OCBC A/C Number : 601096753001)
PayPal
Cash on Delivery

How long do I have to wait for my pet’s order?

Orders will be processed within 12 hours from the time you placed in your order and we will deliver within 2-3 working days. If you have a preferred delivery time, do give us a call and we will try our best to adhere to it. For order confirmation, do call/SMS/WhatsApp at 9871 7593

What should I do if my order is out of stock?

If any item that you placed are ‘out of stock’, we will drop you a call or email and recommend the next best product suitable for your pet.

What if the product I want is not listed on your website?

Do drop us a call/WhatsApp at 9871 7593, or drop us an email at enquiry@petronize.sg to let us know which product you would like to have, and we will do our best to carry that product.

How do I know if my order is confirmed?

You will receive an auto-response upon ordering, showing that your order has been captured! We will then send a confirmation invoice within 12 hours to you, thus confirming your order.

What if I need to cancel my order?

All cancellations are to be made 6 hours after you placed the order. Thereafter, no cancellation will be allowed and customer need to borne the full charges of what he/she ordered

Can we exchange goods?

– Pet food are exchangeable due to manufacturer defects and must be return to shop in its original packaging bag
– Frozen food are non-exchangeable
– Original invoice as ‘proof of purchase’ must be produced
– Exchange policy valid 5 days from date of purchase

Can I do self-collection?

Yes, for self collection you need to fulfill the order of S$30.00 and this can be arrange via whatsapps 9871 7593.

Please do let us know in advance (during the ordering process) if you want to do self-collection.

How points system works?

Petronize Points System

  1. Points can only be used for petronize.sg not applicable for retail shop
  2. Customers are required to login and check out as member in order to gain points and exchange for discounts
  3. Do take note that there will be no points rewarded for guests account
  4. S$1.00 equivalent to 1 point
  5. Delivery surcharge S$15 will not gain reward points
  6. With every 500 points accumulation, you can redeem S$10 discount

Do you have any delivery charges for your delivery services?

For orders above S$70, we offer free delivery Islandwide within Singapore.
For orders below S$70, we charge a nominal S$15 delivery charges.
Overseas Order1) All FOOD items are subject to custom clearance and PETRONIZE will not be responsible, should your order being confiscated or retained during custom clearance.

2) You (the customer) will bared the full total postage or courier charges as per quotation.

3) You will be contacted of the postage & courier charges and inform us accordingly the method of the transportation of your order.

Is there GST charges on top of your discounted prices?

We absorb GST.

Do you sell pets?

No, we are strictly against selling of pets.

We do sell a wide range of pet foods and needs (for dogs, cats, hamsters, guinea pigs, chinchillas, rabbits, turtles and hermit crabs).

Rodent cages, dog cages, pet accessories (like collars, leashes, pet trays, toys & many more).

Cat litters and pet treats amongst many other products you will find at our website.

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